Following signals on delays and Covid-19 lockdowns eBay has applied the protection for the certain origin and destination countries:
|Country||Transaction Date Range|
|Czech Republic||from November 10th to December 6th, 2020|
|Denmark||from November 10th to December 6th, 2020|
|France||from October 29th to December 6th, 2020|
|Greece||from November 7th to December 6th, 2020|
|Latvia||from November 10th to December 6th, 2020|
|Mexico||from November 10th to December 31st, 2020|
Seller Performance Protection is valid if:
- Item location or destination address is a country from the list above
- Valid tracking number is uploaded
- Transaction Date or Handle By Date is inside the date range above — for countries of origin
- Maximum Estimated Delivery Date (EDD) is inside the date range above — for destination countries
If you meet the criteria outlined above and your transaction has a defect, please, contact eBay Customer Service. If you meet all requirements, eBay will remove a defect from your Seller's Performance Metrics.
eBay will also remove all negative or neutral seller feedback on these transactions, if there's no Significantly Not As Described (SNAD) claim.
The following defects will be removed from the Seller's Performance Metrics:
- Late shipment
- Item not received (INR)
- Seller cancellation defect
- Neutral or negative feedback due to the late shipment, INR or seller cancellation
Please note that the INR defect and correspondent feedback will be removed only if you upload a valid tracking number before the INR claim open date. That’s why we recommend you to upload tracking information as soon as the item is shipped to the buyer. In this situation, if your transaction gets a defect, you can provide eBay a reason to remove it. If a buyer claims that they did not receive an item, please contact them as soon as possible and try to resolve the conflict. If you refund money before the case was escalated to eBay, it won't affect your Seller's Performance Metrics. However, it’s important that you deliver the best possible buyer experience. Please make sure you continue to deliver a great product aligned to your buyer’s expectations.