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FAQ and Customer Service

Whether you have questions about Fees or Passive International Selling, about How to Put eBay Store on Vacation or How Returns Work please find the answers on our export.ebay.com site.

Whether you need information about the invoices or payment methods, or if you need to cancel or refund a transaction, nearly all your customer support requests can be addressed quickly and efficiently to eBay Customer Service. You can always get the help you need. eBay Customer Service remains open for business with thousands of our colleagues working to serve our sellers and buyers.

The latest updates from eBay including details of seller support, protection and shipping updates you can find on our Seller News page. And, we encourage sellers to connect with us and each other on the Community boards.

Thank you

Like so many companies, we are doing everything in our power to help our community navigate these uncertain times. We ask that you are patient with us and each other, and treat everyone with kindness. While this situation is unprecedented, we are optimistic that all of us will ultimately emerge stronger and more resilient.