Updates to eBay’s Feedback Policy
With the latest policy updates, eBay’ll now remove negative or neutral feedback in more situations.
- What you need to know
- What’s changing
What you need to know
eBay recently shared that it's been working to update the Feedback Policy to extend to more situations where removing feedback is warranted. eBay is happy to let you know that it's revised the policy, and eBay’ll now remove feedback that sellers may receive in situations that don’t follow these updated policy guidelines. For better clarity, eBay’s also updated the Feedback Policy page to clearly list these instances.
Helping you make the most of your marketing toolkit
eBay’ll now remove negative or neutral feedback in the following cases:
- When a buyer asks to cancel an order after placing it and the seller denies their request. Per eBay policy, sellers have the discretion to accept or deny a cancellation request
For example: A buyer purchases a set of golf balls but then requests to cancel their order because they found a cheaper set elsewhere. The seller declines the request and the buyer responds by posting negative feedback. Since the seller is not obliged to accept cancellation requests, the feedback is removable.
- When a buyer changes their mind about their purchase and references being charged for the cost of an eBay return label
For example: A buyer purchases a bracelet and after receiving it, they decide it doesn't suit their style and want to return the bracelet. When they realize there will be a charge for the eBay return label, they leave negative feedback about it. Since there were no other issues with the transaction and the buyer's comment is only about having to pay for an eBay return shipping label, the feedback is removable.
To learn more about what’s changing along with a clear list of scenarios where eBay’ll remove feedback, check out the new Feedback Policy page. To submit a request to have feedback removed based on these guidelines, head to the Seller Help page.
Insure items up to $5,000 with ShipCover
Get peace of mind on even more expensive items with ShipCover's expanded USPS insurance coverage.
- What you need to know
- More about ShipCover Insurance
- FAQs
What you need to know
ShipCover is a cost-effective shipping insurance option that’s fully integrated with eBay Labels. It offers you substantial savings and ensures that your USPS shipments, whether domestic or international, are protected during transit. Now, protection options for your high-value items have increased from $1,000 to $5,000.
More about ShipCover Insurance
Exclusively designed for eBay users, ShipCover caters to both domestic and international USPS shipments, offering robust protection for items valued up to $5,000, subject to specific exclusions.
The ShipCover claim process is user-friendly and efficient, minimizing disruptions to your business activities. The service prioritizes quick and smooth claim resolutions, so you can dedicate more time to growing your business and not have to worry about your shipments staying safe.
If you’d like to learn more about ShipCover insurance, please visit the FAQs page.
FAQs
How much does it cost to use ShipCover insurance?
ShipCover insurance starts at $1.70 per $100 of coverage for domestic shipping, and $2.83 per $100 of coverage for international shipping. You can buy up to $5,000 in coverage. Learn more about cost in the terms of service.
How do I opt in to ShipCover insurance?
Go to Orders in My eBay or your Orders awaiting shipment in Seller Hub.
- Choose the item you'd like to ship and select Print shipping label.
- In the Additional options section, select Additional liability coverage.
- Select ShipCover Insurance and, if it isn't prefilled, enter the amount of coverage you need, then select Add. The shipping cost section of the page shows the insurance cost.
- Read the terms of coverage, and check the box to agree.
- Select Purchase shipping label.
You'll receive an email confirming that your shipment is insured, along with your insurance policy number.
Can I purchase ShipCover insurance for any carrier?
Currently, ShipCover is only available for eBay shipments when you use USPS.
If an item is lost or damaged, how do I file a claim?
- In Seller Hub, click on Shipping Labels under the Orders tab, and in My eBay, click on Shipping Labels in the Sell section under the Activity tab.
- Find the shipping label for the item and select Create Claim under More Actions.
- Fill out the claim form.
Is it hard to verify a claim with my buyer?
No. After you file a claim, eBay’ll need to verify whether the item was damaged in transit or never received. Your buyer can verify your claim by either opening a case in the eBay Resolution Center or with PayPal Buyer Protection. If your buyer has not opened a case, ShipCover sends an email to the buyer with details on how to complete the verification process.
Are any items excluded from ShipCover?
ShipCover covers more items than most carriers; however, there are some exceptions. See a list of excluded items and the ShipCover terms of coverage.
Are there countries where ShipCover will not insure shipments?
The following countries are excluded from ShipCover insurance: Belarus, Cote D'Ivoire (Ivory Coast), Cuba, Iran, North Korea, Myanmar, Russian Federation, Sudan, Syrian Arab Republic and Zimbabwe. This list is subject to change.