2019 Early Seller Update

2019 Early Seller Update

We're planning a regular Seller Update for late April, but we're providing you with a limited update now so you can start taking advantage of new features, Seller Hub enhancements, and listing updates that will help you run your business better.

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Send offers to buyers with a new feature

Increase your conversion rate by the new "Offer to buyers" feature.

What’s changing?

We’ve made "Offer to buyers" feature available in Seller Hub on eBay.com, eBay.co.uk, eBay.de.

What you need to know:

Starting in March 2019, a new "Offer to buyers" feature in Seller Hub will enable you to send offers to buyers of some of your listings. As you will be able to target buyers who are interested in your items, the new "Offer to buyers" feature may help you increase your conversion rate.

How to use:

Click "Offer to buyers" to view your eligible listings. Your listing does not need to include Best Offer to be eligible to send offers to buyers. We are looking for ways to increase the number of sellers that can take advantage of the "Offer to buyers" feature over time.

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To send an offer to buyers, go to your Active Listings page in Seller Hub.

  • Select "Offer to buyers" and click "Eligible for offers."
  • After you send an offer, you'll see "Offer sent" next to the listing.
  • Be sure to view each page of your active listings to see all eligible listings.

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Buyers who receive the offer will be notified that other buyers can still buy the item and that they should take advantage while they can. Offers will expire after 48 hours. Buyers can opt out of receiving offers by changing their communication preferences.

What else can you use?

We provide many tools to help you drive sales velocity

Edit your active listings in Seller Hub on eBay.com

Now you can edit price, quantity, and custom labels for all listings from the Active Listings page.

What’s changing?

We're making some changes to editing listings from the Active Listings page.

What you need to know:

Edit your active listings in Seller Hub will be available to all sellers soon.

Sellers have asked for the ability to edit listings directly from the Active Listings page in Seller Hub. You can now edit price, quantity, and custom labels for all listings from the Active Listings page.

How to use:

To try out our new feature, hover over price, quantity, or custom label fields and click the pencil icon to add or edit. Your listing will be updated when you click Submit.

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We will be adding the ability to quickly and easily add Best Offer to multiple listings in the Active Listings tab in Seller Hub.

  • Select the listings you would like to add Best Offer to.
  • Then select Best Offer to add the action.



Download the Orders Report directly in Seller Hub

Manage your business on eBay more effectively by fulfilling your orders and maintain accurate records right in Seller Hub.

What’s changing?

We’re making some changes to Orders Report accessing and downloading in Seller Hub.

What you need to know:

Starting in March 2019, you will be able to easily access and quickly download an Orders Report directly to your computer from the "Manage orders" page in Seller Hub.

The Orders Report will help you manage your business on eBay more effectively by allowing you to efficiently fulfill your orders and maintain accurate records.

How to use:

The Orders Report is a CSV (comma-separated) file that contains the data that appears in the Seller Hub "Manage orders" page, and more.

For example, for each order, the Orders Report includes:

  • the name and address of the buyer;
  • shipping address;
  • price;
  • the quantity of items purchased,
  • dates;
  • other details about the order.

The Orders Report will also include a new field that shows how much tax eBay collected and remitted for each transaction in marketplace responsibility states.

In one click, you will be able to download all of your orders in the current results set. You will also be able to select individual orders and download only those orders.


Good 'Til Cancelled in 2019

Take advantage of the out-of-stock feature with Good 'Til Cancelled listings.

What’s changing?

We’re making some changes to the listing duration for all fixed price listings.

What you need to know:

Starting in mid-March 2019, the listing duration for all new fixed price listings on eBay will be Good 'Til Cancelled.

Existing fixed price listings that are not Good 'Til Cancelled will continue until they sell or end at their specified duration. If a short-duration fixed price item is relisted, the duration will be set to Good 'Til Cancelled upon relist.

How to use:

Good 'Til Cancelled listings renew automatically every 30 days unless your item sells before that timeframe. We charge an insertion fee every 30-day period. Good 'Til Cancelled listings count toward your monthly zero insertion fee listings. Fee amounts are based on the terms in effect when the listing goes live and when it renews.

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With Good 'Til Cancelled listings you can take advantage of the out-of-stock feature:

  • If your listing reaches a quantity of zero, we will show it as out-of-stock to buyers.
  • By using out-of-stock, your listing will retain its purchase and search history, so that when you replenish your stock, buyers can easily find your listing.

Learn more about the out-of-stock feature


Item specifics in 2019

Take advantage of product-based shopping.

What’s changing?

We’re making some changes to item specifics.

What you need to know:

In 2018, we introduced product-based shopping, which helps buyers find your items quickly and easily.

Organizing the world’s largest catalog is a massive undertaking. Building on the work you’ve helped us complete so far, moving forward we are simplifying our ask of you.

You will be able to optimize your listings for product-based shopping by simply providing complete and accurate item specifics when you list.

How to use:

Accurate item specifics will allow us to monitor which elements are most important to buyers within the shopping experience.

As we identify key item specifics that contribute to increased traffic and sales conversion, we will highlight these item specifics in Seller Hub so check often to optimize your listings.


Fashion Attributes Mandate on ebay.co.uk and ebay.fr

Raise sales conversion by filling in the most relevant item specifics for the several categories.

What’s changing?

We’re making some changes to item specifics filling in several categories.

What you need to know:

Starting from May 2019, we will require sellers to fill in the most relevant item specifics for the following categories:

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More categories may follow in the near future.

We are doing this to improve the shopping experience for buyers and raise conversion for sellers. For example, dresses listings with the item specifics “style” and “dress length” completed sell on average 81% better than those without.

How to use:

We recommend sellers to also apply these for their GTC listings to help improve their sales conversion.

  • If you sell in the Clothes, Shoes & Accessories categories, start updating your listings now to include any missing Item specifics before May 2019.
  • If you sell items in the Women’s Clothing category, you’ll have already received information about Item specifics requirements we put in place at the end of 2018 and in February 2019.
  • Get a headstart by adding as many Item specifics as possible to your listings, even if they’re not mandatory, as they will help your buyers find your items. This advice applies to all categories, not just the ones shown above.


Automatic updates of “New other” condition listings

Meet your buyers' expectations with updates to the item condition labels and definitions.

What’s changing?

We’re making some changes to the item condition labels and definitions.

What you need to know:

During the next few months, we will start automatically updating existing listings in the Electronics, Home & Garden, Health & Beauty, and Musical Instruments categories that have a "New other" item label to a new "Open box" label and definition.

Also starting soon, we will begin automatically updating existing listings in the Business & Industrial category with a "New other" label to a "Used — Like New" label and definition.

These updates to the item condition labels and definitions will help you meet buyers' expectations.

How to use:

We recommend that you review your listings to make sure your item conditions are accurate.

Read item condition definitions for specific items in the Item conditions by category page.

An "Open box" label will apply to items that are in excellent, like new condition with no wear. For example, the item may be missing the original packaging or protective wrapping, or may be in the original packaging but not sealed. The item includes original accessories and may be a factory second.

"Used — Like New" label will apply to items that are in excellent condition with no functional defects. The item may have been used for testing or demo purposes, and may be missing the original packaging. It may include warranty and accessories found with the original product.



Motors Fee on eBay.co.uk

Sell your cars faster and more conveniently with new fees for Motors.

What’s changing?

We’re making some changes to Listing fees, Final value fees and Optional Listing Upgrade fees for Motors.

What you need to know:

From 1 April 2019, we’ll be making a change to our pricing for listings in the Motors categories on eBay. We’re continuing to invest in attracting buyers to give you a better chance of selling your cars faster and more conveniently.

However, as Final value fees are charged when an item sells, this change will take effect for vehicles which were listed, relisted or renewed from 1 April onwards.

How to use:

Pay attention to some changes to Listing fees, Final value fees and Optional Listing Upgrade fees for Motors. Please consider these fee changes when listing and relisting.

The table below highlights the new pricing:

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What else?

The above pricing is for Business sellers only and excludes VAT. For more information on fees for Private sellers, please visit our Private seller fees page.

With eBay Motors you can:

  • Reach up to 3.7 million highly-engaged visitors every month and list across eBay. Have you considered listing across eBay and Gumtree for maximum exposure? Learn more here.
  • List quickly and easily using our listing tools.



Fee changes on eBay.de

Be sure there are fair and comparable actions across various international eBay websites.

What’s changing?

We’re making some changes to Fee on eBay.de.

What you need to know:

Effective April 1, 2019, the following changes will take effect:

This ensures fair and comparable action across various international eBay websites.