International updates

eBay has a new international return policy update on ebay.com.au, ebay.ca, cafr.ebay.ca, ebay.fr, ebay.co.uk
eBay has partnered with Australia Post to bring you lower rates on ebay.com.au
eBay is rolling out improvements to your Reporting dashboard to give you a clearer financial overview on ebay.com.au
Receive positive feedback automatically on eligible orders
Sendle service update: How we are protecting you on ebay.com.au
Learn about changes to per-order fees and category-specific Final Value Fees
Revised selling fees for Jewelry on ebay.de

Learn about changes to the per order fee
Optional Authenticity Guarantee (eBay-Echtheitsprüfung) now available for clothing, shoes, and accessories on ebay.de
Efficient shipping with eBay SpeedPAK on ebay.de
Simplified returns: QR codes replace printable shipping labels on ebay.de
Use AI-powered insights and exclusive training to make confident, data-driven decisions on ebay.co.uk
Refined protection against mixed feedback on ebay.co.uk
Reach buyers around the world with the Seller Export Hub on ebay.pl, ebay.es, ebay.nl
International updates in details

Create a seamless shopping experience on ebay.com.au, ebay.ca, cafr.ebay.ca, ebay.fr, ebay.co.uk

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eBay's new return policy will help boost buyer confidence. To streamline returns, eBay now requires a US-based return address for some eBay.com listings.

What you need to know
Benefits for you and your buyers
Next steps
FAQs

What you need to know

eBay's updated the returns requirements to give your customers a smooth and reliable returns process that helps build confidence and encourages more sales.

Starting 3 November, if you ship your items from the US but you have a return address outside the US, you’ll need to provide one of the following:

A return address based inside the US
A pre-paid returns label
A partial or full refund without requesting the item be returned

If your return address is already based in the US, there’s no change for you.

This policy only applies to items being fulfilled from an address within the US. Items shipped directly to a US customer from an address outside the US will not be impacted by this change.

Benefits for you and your buyers

Returning items internationally can be complicated for buyers and frustrating for sellers. eBay's updated policy is designed to make returns simpler and more transparent, helping you:

Boost customer satisfaction with easier returns
Build buyer trust with clearer tracking
Avoid possible confusion when items are shipped from the US

Next steps

To comply with eBay's new policy, please make sure you either have a US primary return address or a plan to provide a return label for your buyers.

Check out some of the protections eBay has in place to support your selling experience.

No. This policy only applies to forward-deployed items from an address within the US.

If a buyer reports that you have violated the CBT return policy by failing to provide a US return address, a free return label or a full refund, your service metrics may be impacted.

Yes. If you need to communicate with buyers or upload your own label, please turn on Return Merchandise Authorisation (“RMA”) in the returns preference settings.

eBay has partnered with Australia Post to bring you lower rates on ebay.com.au

Sellers can now access lower Australia Post rates directly through eBay Labels. These savings are available to all eBay sellers — no minimum volumes required!

Save up to 25%* on postage!
Key benefits
Domestic Australia Post rates on eBay
How to access eBay’s Australia Post rates
FAQs

Key benefits

1. Exclusive eBay discounts

Enjoy lower AusPost rates, no extra steps, no minimum spend.

2. Integrated international shipping

Save up to 20%* on Australia Post International Standard and Express services through eBay Labels.

^{*Discounts vary by destination}

3. Save 40%* on Extra Cover

Protect your parcels with AusPost’s Extra Cover insurance on domestic and international deliveries.

^{*Exclusions & T&Cs apply}

4. Tracking uploaded automatically

Every eBay Australia Post label includes end-to-end tracking.

5. Broad delivery coverage

Send to all Australian addresses, including PO boxes, Parcel Lockers and rural areas.

Domestic Australia Post rates on eBay

Find detailed Domestic Australia Post rates on eBay here.

How to access eBay’s Australia Post rates

Once your item sells, go to Seller Hub/My eBay.
Go to your Orders and click on the Print postage label.
Select your packaging option:
1. Own packaging — confirm your parcel’s weight and dimensions, or
2. Australia Post packaging — choose from the available options.
Print and attach your label, then drop your parcel into a street mailbox or take it to your local Post Office.

No. All sellers printing Australia Post labels through eBay automatically receive the discounts.

Labels can be cancelled within 5 days for a full refund via the eBay Labels dashboard.

Domestic parcels: up to 22 kg, 105 cm length, 0.25 cubic metres max volume

International parcels: up to 20 kg, 105 cm length, 140cm girth max dimension

Your payments reports dashboard just got better on ebay.com.au

What you need to know
How this helps you
Next steps

What you need to know

We’ve started rolling out improvements to the payments reports dashboard in Seller Hub to give you a clearer financial overview and make it easier to understand your cash flow. The changes are visible to all eligible Seller Hub users as of January 2026.

How this helps you

This change was introduced in response to seller feedback wanting to gain a better understanding of their cash flow.

With these updates, you’ll be able to:

View your financial data visually and identify key trends
Understand your cash flow grouped by order proceeds, refunds, expenses and net transfers
Download detailed reports (CSV) from a single, consolidated place
Compare time periods to understand how your business is doing on a weekly, monthly, quarterly or yearly basis to help you make informed decisions
Access all your financial documents in one place

Next steps

The enhanced reports dashboard is visible to some sellers already and is available to all sellers as of January 2026.

Go to Seller Hub > Payments > Reports to view the new features and visualisations.

Receive positive feedback automatically on eligible orders

ebay.com.au, ebay.at, benl.ebay.be, befr.ebay.be, ebay.ca, cafr.ebay.ca, ebay.fr, ebay.it, ebay.nl, ebay.pl, ebay.ch

Get recognised for great service. eBay is introducing automated positive feedback to put your business in the best light.

What you need to know
What’s changing
Next steps
FAQs

What you need to know

Your effort should never go unnoticed and we’ve made sure it won’t. Starting in March 2026, we’ll provide automated feedback for eligible orders, giving you more opportunities to increase your feedback score.

What’s changing

Most transactions go smoothly, with sellers providing great service, but that hasn’t always been reflected in buyer feedback. Now, you’ll automatically receive feedback for successful transactions that meet all of these criteria:

You shipped the order with tracking and it arrived on time
The buyer hasn’t left feedback
The buyer hasn’t reported any issues

If a buyer decides to leave feedback, we’ll replace our automated message with their revised message. If the buyer returns the item or reports an issue, we’ll remove our automated feedback.

Next steps

You don’t need to take any action to benefit from automated feedback. You’ll start seeing this feedback appear in March 2026.

Automated feedback will appear in your profile starting in March 2026.

Your orders won’t qualify for automated feedback without tracking to confirm on-time delivery.

No. Buyers see feedback ranked by relevance, not by date, so meaningful buyer comments stay prominent. Only you, as the seller, see feedback sorted by recency. Automated feedback won’t hide the feedback that matters most to buyers.

No. Buyer feedback always takes priority. eBay only applies automated feedback if no feedback or issues are reported within seven days of confirmed delivery. If a buyer leaves feedback after that, it immediately replaces the automated message.

No. Buyers aren’t notified when eBay adds automated feedback. They’re free to leave feedback as they normally would, and if they do, eBay will replace the automated feedback.

Sendle service update: How we are protecting you on ebay.com.au

As of 11 January 2026, Sendle has halted all bookings for parcel pickup and delivery in Australia. As a result, sellers are currently unable to create new Sendle labels through eBay.

What you need to know
How eBay is protecting you

What you need to know

If you use eBay Postage Labels and have Sendle selected as part of your calculated postage services, please review your listings and switch to Australia Post for new orders.

New Sendle labels can no longer be created through eBay Postage Labels.
Sellers using calculated postage with eBay Postage Labels should update their listings to use Australia Post, as Sendle rates are no longer available.
Parcels already picked up and in transit with Sendle are expected to be delivered by Sendle’s delivery partners, although some delays may occur.
Any Sendle labels created but not yet scanned or picked up will not be charged, as Sendle labels are paid on scan. Sellers will need to purchase a new label using Australia Post.

How eBay is protecting you

For affected orders, eBay will help protect sellers who have acted in good faith.

Late delivery defects related to the Sendle disruption will be removed
Affected Item Not Received cases will be excluded from your Service Metrics
Negative or neutral feedback linked to late or non delivery caused by this disruption will be removed

These protections will be applied automatically where possible. There is no need to contact Customer Support unless you have a specific issue.

eBay will continue to monitor the situation closely and share updates if anything changes.

Learn about changes to per-order fees and category-specific Final Value Fees

ebay.at, benl.ebay.be, befr.ebay.be, ebay.de, ebay.co.uk, ebay.ie, ebay.nl, ebay.pl, ebay.es, ebay.ch

eBay is making adjustments to the fee structure.

What you need to know
What’s changing

What you need to know

eBay values you as a seller and are always investing in our marketplace to help you run your business smoothly and keep your sales growing. As eBay makes those investments, we sometimes need to adjust certain fees so we can continue delivering products and services that support your success on eBay. Below, you’ll find details of what’s changing as of 12 February 2026 on the several international eBay sites.

What’s changing

From 12 February 2026, our fees will be updated to the following:

Adjustments to the per-order Final Value Fee for orders above €10

eBay will be adjusting our per-order Final Value Fee for orders above €10

Order value	Current per order fee	Per order fee from February 12, 2026
Up to €10	€0.35	€0.35
Over €10	€0.35	€0.45

You don’t need to do anything. For detailed information about fees for business sellers, see the eBay fee pages:

These fee changes apply to both new and existing listings.

All fees shown on this page are excluding VAT.

Adjustments to the per-order Final Value Fee for orders above £10

eBay will be adjusting our per-order Final Value Fee for orders above £10

Order value	Current per order fee	Per order fee from February 12, 2026
Up to £10	£0.30	£0.30
Over £10	£0.30	£0.40

Adjustments to the Final Value Fee in select categories

Starting on 12 February 2026, eBay will also be updating the variable Final Value Fees in a limited selection of categories, which have a range of final value rates. For example, business sellers who sell in the GPS and Sat Nav Devices category will see the threshold for the 6.9% variable percentage portion increase from £400 to £750.

Category	ID	Current Final Value Fee	Final Value Fee as of 12 February 2026
Business, Office & Industrial	#12576	11.9%	12.5%
Vehicle Parts & Accessories, except subcategories below:	#131090	8.9%	9.5% for the portion of the total amount of the sale up to £750 (calculated per item)3% for the portion of the total amount of the sale above £750
TyresTyres	#179680#124313	7.9% for the portion of the total amount of the sale up to £250 (calculated per item)3% for the portion of the total amount of the sale above £250	6.9% for the portion of the total amount of the sale up to £750 (calculated per item)3% for the portion of the total amount of the sale above £750
GPS & Sat Nav DevicesPower Tools & Equipment	#139835#35000	6.9% for the portion of the total amount of the sale up to £400 (calculated per item)3% for the portion of the total amount of the sale above £400	6.9% for the portion of the total amount of the sale up to £750 (calculated per item)3% for the portion of the total amount of the sale above £750

You don’t need to take any action. If you’d like to learn more, you can find detailed information about fees for business sellers on the fees page.

Fee changes apply to both new and existing listings.

All fees displayed on this page are exclusive of VAT.

eBay will be adjusting our per-order Final Value Fee for orders above €10

Order value	Current per order fee	Per order fee from February 12, 2026
Up to €10	€0.35	€0.35
Over €10	€0.35	€0.45

Changes to the Final Value Fee percentage for the portion of the sale price above the category-based thresholds

Current Final Value Fee	Final Value Fee as of 12 February 2026
2%	3%

Additional updates in selected categories

From February 12, 2026, eBay will also make changes to the Final Value Fee in selected categories. These updates align fees with those in other categories. Fees vary by category to help ensure the lowest overall costs are charged for each category.

Adjustments to the Final Value Fee in select categories

Starting on 12 February 2026, eBay will also be updating the Final Value Fees in a limited selection of categories. For the categories listed below, the Final Value Fee percentage will increase from 11% to 12%. For items with a sale price above €990, the Final Value Fee percentage will increase from 2% to 3%, as described above in the section “Changes to the Final Value Fee percentage for the portion of the sale price above the category-based thresholds”.

Category	ID	Current Final Value Fee	Final Value Fee as of 12 February 2026
Movies & TV(Excluding Film NFTs #262053)	#11232	11% for the portion of the total amount of the sale up to €990 (calculated per item) 2% for the portion of the total amount of the sale above €990	12% for the portion of the total amount of the sale up to €990 (calculated per item) 3% for the portion of the total amount of the sale above €990
Music(Excluding Music NFTs #262054)	#11233	11% for the portion of the total amount of the sale up to €990 (calculated per item) 2% for the portion of the total amount of the sale above €990	12% for the portion of the total amount of the sale up to €990 (calculated per item) 3% for the portion of the total amount of the sale above €990
Tickets	#1305	11% for the portion of the total amount of the sale up to €990 (calculated per item) 2% for the portion of the total amount of the sale above €990	12% for the portion of the total amount of the sale up to €990 (calculated per item) 3% for the portion of the total amount of the sale above €990
PC & Video Games	#1249	11% for the portion of the total amount of the sale up to €990 (calculated per item) 2% for the portion of the total amount of the sale above €990	12% for the portion of the total amount of the sale up to €990 (calculated per item) 3% for the portion of the total amount of the sale above €990
Baby	#2984	11% for the portion of the total amount of the sale up to €990 (calculated per item) 2% for the portion of the total amount of the sale above €990	12% for the portion of the total amount of the sale up to €990 (calculated per item) 3% for the portion of the total amount of the sale above €990
Gourmet Food	#14308	11% for the portion of the total amount of the sale up to €990 (calculated per item) 2% for the portion of the total amount of the sale above €990	12% for the portion of the total amount of the sale up to €990 (calculated per item) 3% for the portion of the total amount of the sale above €990
Pet Supplies	#1281	11% for the portion of the total amount of the sale up to €990 (calculated per item) 2% for the portion of the total amount of the sale above €990	12% for the portion of the total amount of the sale up to €990 (calculated per item) 3% for the portion of the total amount of the sale above €990
Crafts & Art Supplies	#14339	11% for the portion of the total amount of the sale up to €990 (calculated per item) 2% for the portion of the total amount of the sale above €990	12% for the portion of the total amount of the sale up to €990 (calculated per item) 3% for the portion of the total amount of the sale above €990
Business & Industrial	#12576	11% for the portion of the total amount of the sale up to €990 (calculated per item) 2% for the portion of the total amount of the sale above €990	12% for the portion of the total amount of the sale up to €990 (calculated per item) 3% for the portion of the total amount of the sale above €990

Adjustments to Final Value Fee thresholds for eBay Shops in selected categories

For the categories listed below, the threshold for the Final Value Fee percentage will increase from €400 to €500.

Electronics categories and electronic devices, including home appliances

You don’t need to do anything. If you’d like to learn more, you can find detailed information about fees for business sellers on the fees page.

These fee changes apply to both new and existing listings.

All fees shown on this page are excluding VAT.

eBay will be adjusting our per-order Final Value Fee for orders above 45 zł.

Order value	Current per order fee	Per order fee from February 12, 2026
Up to 45 zł	1.35 zł	1.35 zł
Over 45 zł	1.35 zł	1.90 zł

You don’t need to do anything. If you’d like to learn more, you can find detailed information about fees for business sellers on the fees page.

These fee changes apply to both new and existing listings.

All fees shown on this page are excluding VAT.

eBay will be adjusting our per-order Final Value Fee for orders above 10CHF.

Order value	Current per order fee	Per order fee from February 12, 2026
Up to 10 CHF	0.55 CHF	0.55 CHF
Over 10 CHF	0.55 CHF	0.65 CHF

You don’t need to do anything. If you’d like to learn more, you can find detailed information about fees for business sellers on the fees page.

These fee changes apply to both new and existing listings.

All fees shown on this page are excluding VAT.

Revised selling fees for Jewelry on ebay.de

What you need to know
New market-based fees for high-value jewelry
More transparency and competitive fees

What you need to know

As of November 1, 2025, new selling fees will apply to listings in the Jewelry category.

New market-based fees for high-value jewelry
Benefits for you and your buyers

New market-based fees for high-value jewelry

The new selling fee will be:

16% on the portion of the sale price up to €500
2% on the portion of the sale price above €500

This adjustment introduces a fair, competitive fee structure for selling jewelry on eBay and reflects current market conditions.

More transparency and competitive fees

With these changes, eBay aims to increase transparency in the Jewelry category while keeping the process simple and cost-effective for sellers.

Optional Authenticity Guarantee (eBay-Echtheitsprüfung) now available for clothing, shoes, and accessories on ebay.de

eBay builds trust.

What you need to know
How it works
Key conditions
What are the benefits of the authenticity check

What you need to know

Since November 2025, buyers of selected branded and designer items have been able to choose an optional authenticity check. If they opt in, eBay experts will inspect and certify the item. This service gives buyers confidence that they’re receiving genuine branded merchandise — helping you increase your chances of making a sale.

How it works

The optional authenticity check is automatically shown on listings for selected branded and designer items. Buyers can add it before delivery for a small fee
After the purchase, you send the branded or designer item to the eBay team of experts for a thorough inspection
Once the item is verified, it is shipped directly to the buyer along with an authenticity certificate

Key conditions include

The optional authenticity check is available for items from 37 selected brands with a value of over €100*
Buyers who choose the authenticity check pay a €10 fee*

What are the benefits of the authenticity check

Build trust: Buyers want reassurance — especially when purchasing high-value branded and designer items. The authenticity check helps provide that confidence.

Increase sales opportunities: With the optional authenticity check, you can reach more buyers who are specifically looking for authentic items from their favorite brands.

Simplified returns: QR codes replace printable shipping labels on ebay.de

Less effort for your customers, more peace of mind for you.

Scan, drop off, done — how returns will work
Your benefits
Next steps

Scan, drop off, done — how returns will work

Returns on ebay.de will soon become much easier for buyers. When they request a return, they will receive a QR code instead of a shipping label. They can show this code at the drop-off point either on their smartphone or as a printout. The carrier scans the code, prints the label on the spot, and attaches it to the parcel. This saves time and improves security — without changing your usual processes.

Your benefits

More security

Printable PDF return labels can be prone to errors and may be mixed up or accidentally used more than once. With a QR code, the shipping label is created directly by the carrier at drop-off and attached to the parcel. This makes tracking more reliable and easier to follow.

More trust and satisfaction for your buyers

The QR code can be shown at drop-off on a smartphone, or printed if needed. This saves time and simplifies the return process. Tracking also lets buyers keep an eye on the return shipment on its way back to you.

Next steps

Nothing changes for you: returns will still be sent to the return address you have stored, including tracking. You will be able to see details such as the buyer’s address on the shipping label that the carrier attaches to the parcel.

If buyers ask you for a printed return label, you can let them know that printed labels are no longer provided and the QR code is now used instead. If a printout is still preferred, the QR code itself can be printed and presented at drop-off.

Efficient shipping with eBay SpeedPAK on ebay.de

What you need to know
What eBay SpeedPAK offers
Benefits of eBay SpeedPAK
How to get started with eBay SpeedPAK
FAQs

The new shipping solution, eBay SpeedPAK, makes cross-border trade easier with fewer customs formalities, transparent fees, and comprehensive protection. The service is initially available for shipments to the US, the UK, and Australia, and will be rolled out to additional destination countries over time. Updates will be shared as they become available.

What eBay SpeedPAK offers

With eBay SpeedPAK, shipping to the US, the UK, and Australia becomes even more efficient. Import charges are automatically shown on the item page and paid by buyers at checkout. After the purchase, eBay handles the required paperwork, customs clearance, and tracking, including protection in case of delivery issues.

Benefits of eBay SpeedPAK

Transparency

Showing import charges at checkout helps build trust.

Reliability

Fast, trackable shipping provides confidence that items will arrive safely.

Simplified customs clearance

Fewer delivery delays help keep buyers satisfied and support positive feedback.

How to get started with eBay SpeedPAK

Offer eBay SpeedPAK as a shipping option for shipments to the US, the UK, and Australia
When creating listings, select DE eBay SpeedPAK as the shipping service. Shipping costs can be set in shipping settings based on destination country, package weight, and dimensions
Enter the country of origin for all relevant listings

Until March 31, 2026, an introductory discount of up to 10% will be automatically applied to all shipping labels for DE eBay SpeedPAK purchased via the eBay shipping platform. The displayed label price already reflects the discount compared to the standard price. Terms and conditions apply.

Add the country of origin to each listing so import charges can be calculated correctly and shipments can be processed smoothly.

The charges are calculated at checkout and forwarded directly to the relevant customs authorities.

In cases of ‘item not received’ and late shipment, you are protected from neutral or negative feedback.

Use AI-powered insights and exclusive training to make confident, data-driven decisions on ebay.co.uk

Join eBay’s AI Activate, a fully funded programme helping UK business sellers save time, sell smarter and grow faster.

What you need to know

Small businesses are a critical part of the UK economy. eBay believes that equipping you with the tools to compete and grow is vital. eBay knows that people power business, and eBay believes AI can be part of powering your productivity. That’s why eBay’s inviting eBay UK business sellers to participate in the fully funded eBay AI Activate programme, with up to 10,000 places available this year.

Refined protection against mixed feedback on ebay.co.uk

Feedback containing unfair comments will be hidden and sent back to the buyer to review.

What you need to know
What this means for you

What you need to know

eBay's refining how mixed feedback affects your profile. When a buyer’s comment contains policy-violating content, eBay’ll ask them to edit it while keeping valid feedback. This helps preserve genuine comments and maintain credibility and trust with future customers. eBay’s making this policy change to align with global regulatory requirements.

What this means for you

Currently, buyer feedback that violates the eBay policy will be removed entirely. Since October 2025, mixed feedback, which contains both valid and invalid content, will be temporarily hidden from your profile and returned to the buyer for potential revision, without counting towards your feedback revision request limit.

If a buyer revises and resubmits their feedback it will be reviewed and republished, as long as it complies with the eBay policy. Feedback that repeatedly violates policy will be permanently removed. eBay’ll also keep you updated whenever eBay reaches out to a buyer for edits.

In most cases, you won’t notice a change. Only a small amount of feedback may appear that would have previously been removed.

Check out ebay.co.uk feedback policy to learn more.

Explore the laws and regulations that apply to your business in our simple new guide on ebay.ca, cafr.ebay.ca

ebay.ca, cafr.ebay.ca

Selling internationally just got easier with the global Regulatory guide. Quickly find relevant regulations that could apply to your business.

What you need to know
Unlock your global potential
Getting started
Next steps
FAQs

What you need to know

eBay knows selling globally can feel overwhelming with all the different regulations to keep track of. That’s why eBay created the Regulatory guide, designed to help you quickly understand and follow some key international selling rules.

Unlock your global potential

With this easy-to-use guide, eBy will help you find some of the relevant laws and regulations that could apply to your business. Compliance shouldn’t be complicated, so eBay has provided straightforward links and instructions to help you meet international requirements.

Getting started

Find the guide at ebay.ca/regulatory (Canadian English) or cafr.ebay.ca/reglementation (Canadian French)
Enter your location and where you want to ship
You’ll get a personalized list of some of the regulations that could apply to your business
Follow the suggestions on how to comply with relevant regulations
Come back anytime — eBay updates information to keep things current

Next steps

Bookmark the Regulatory guide today so it’s easy to access anytime you need it. Give the discovery tool a try, and let us know what you think through our quick seller survey.

The guide covers key new laws and regulations in major international markets and will continue to expand over time. It is designed to provide a helpful overview rather than a comprehensive view of all regulatory developments.

The guide is designed to help Canadian sellers comply with regulations that may apply to their business.

No, it’s completely free for you to use.

Reach buyers around the world with the Seller Export Hub on ebay.pl, ebay.es, ebay.nl

ebay.pl, ebay.es, ebay.nl

List without limits across 14 eBay marketplaces, get 1:1 support from an export specialist, and more.

Selling internationally can come with challenges like higher shipping and return costs, complex regulations, and more. To help expand the international reach of your eBay Store, eBay is launching the Seller Export Hub.

The Seller Export Hub offers free 1:1 consultations with eBay Marketplace Advisors. During these sessions, business sellers can get support to grow exports by identifying what’s holding performance back, improving listings, and exploring new export opportunities. Advisors use topics selected by the seller to guide the session and provide tailored, practical recommendations.

What you need to know

The Seller Export Hub is available to eligible new or returning eBay Store subscribers who sign up via the consultation “Starter Kit” page. To join, book a free consultation with an eBay export specialist:

Support available through the program

Free 1:1 training sessions with an export specialist to help understand international markets, meet shipping and regulatory requirements, and optimize listings
Guidance on top-selling categories in specific countries
Support with eBay basics and seller standards
International shipping and selling opportunities
Growth support through eBay Ads

Next steps

Book a free consultation with an eBay export specialist to grow an international business with confidence.