Reducing unpaid items for Best Offer and Buy It Now items
Overview
- What you need to know
- Changes to Buy It Now purchases
- Best Offer updates
- FAQ
What you need to know
We know the long-standing challenges unpaid items have caused many of you and we’ve been continuously working to make improvements for a better selling experience. We’ve already taken steps to reduce unpaid items for Buy It Now sales, and we’re now working on extending these updates to Best Offer listings as well. In initial testing, we’ve already seen significant improvements in successful payments for Best Offer items and continue to track these trends as we roll out these features.
Changes to Buy It Now purchases
When purchasing a Buy It Now item, buyers will be taken directly to check out, where they’re required to provide a payment method in order to secure the item.
Best Offer updates
We’re testing a new feature that requires buyers to add a payment method on file before making offers on Best Offer listings. After you accept the offer, eBay will collect payment from the buyer’s payment method automatically and buyers won’t have to return to eBay to complete the purchase. We will continue to roll out this feature to most Best Offer listings over the coming weeks.
Once launched, these changes will apply to most buyer offers, so you won't need to update or make changes to your Best Offer listings. We’re also working on adapting this feature for seller-initiated offers and counteroffers.