Optimize your business operations

• Get ready for the EU General Product Safety Regulation
• Shipping internationally just got easier
• We’re testing changes to auction sales that’ll help you easily go from sold to paid

Get ready for the EU General Product Safety Regulation (GPSR)

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Learn how to comply with the requirements of the new regulation.

• What you need to know
• Scope of the GPSR
• Complying with the GPSR
• Next steps
• FAQs

What you need to know

Navigating a new regulation can be challenging, which is why we want to let you know in advance about the General Product Safety Regulation (GPSR) that goes into effect December 13, 2024. It introduces specific safety-related information that businesses must provide when selling to buyers in the European Union (EU) and Northern Ireland (NI). If you don’t sell in or ship to these regions, the GPSR isn’t applicable to you.  

While there’s no action you need to take at this time, we encourage you to learn more about this regulation by visiting our General Product Safety Regulation page.

Scope of the GPSR 

The General Product Safety Regulation applies to new, second-hand, repaired, and reconditioned items sold on eBay and all other marketplaces. There are few products and categories that are excluded from the GPSR — you can view the entire list of excluded categories on our Seller Center page.

Complying with the GPSR

The GPSR requires all business sellers to add the following information for eligible items available for sale in the EU and NI:

• The product manufacturer's name and contact information
  • If the manufacturer isn’t located in the EU or NI, you’ll have to indicate an EU or NI-based Responsible Person or entity, along with their name and contact details
• Any relevant product information like model number, pictures, type, and CE marking
• Product safety and compliance information like safety warnings, labels, and product manuals in the local language

We understand that collecting this information can be time consuming, but adding it to your listings will ensure you comply with the regulation and can continue selling to buyers in these regions. It’ll also help you gain your buyers' trust and create a loyal customer base in the EU and NI. 

Next steps

We’re working on a new feature that’s designed to simplify the process of adding the required information to one or multiple your listings. We’ll notify you in July when you can start updating this information to your listings. In the meantime, we recommend that you start collecting this information so you’ll be ready to comply with the regulation once it goes into effect.

Shipping internationally just got easier

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Sell your listings to a larger audience with eBay International Shipping managed exclusions.

• What you need to know
• Sell internationally with confidence
• Set it up
• FAQ

What you need to know

Keeping track of restrictions and export regulations when selling internationally can be challenging, and as a result you may have manually excluded selling in some locations. In mid-April we introduced a toggle switch within your Shipping Preferences under Exclude shipping locations that, when enabled, will allow eBay International Shipping to seamlessly handle the paperwork and shipments to locations you've previously excluded. This new feature aims to help make your products effortlessly available to a broader audience, while we handle the complexities of global distribution.

Sell internationally with confidence

eBay International Shipping was created to streamline your global shipping experience, so that when you make an international sale, you’re only responsible for shipping the item safely to our domestic eBay International Shipping hub. From there, we take care of the logistics and paperwork, and handle returns and refunds at no cost or risk to you. Adding this feature that manages your country exclusions with one easy toggle is just one more way that we’re working to improve your experience and help your products find their way to more buyers around the globe.

Set it up

To check the status of this toggle switch go to your Exclude shipping locations page under Shipping Preferences. You can either choose to have it switched ON and let us handle your exclusions for you, or have it switched OFF and manage them yourself. Once the toggle is turned OFF, your exclusions will be restored to how you manually set them.

We’re testing changes to auction sales that’ll help you easily go from sold to paid

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We’re taking steps to ensure timely payments for auction sales.

• Changes are coming to auctions
• What you need to know
• Next steps
• FAQ

Changes are coming to auctions

As part of our continuing effort to ensure timely payments for our sellers, we'll be testing changes over the next few months that are designed to streamline your selling experience, ensure you get paid without delay, and minimize the hassle of re-listing.

What you need to know

Buyers on select auctions will be required to set up a preferred payment method and shipping address before they can place a bid. After winning an auction, we’ll let them know they have one hour to adjust their order or payment details as needed, otherwise we’ll automatically process their order using their preferred payment method. No action is required from the seller.

These changes aim to improve the auction process on eBay by providing buyers with the ability to decide how they want to pay, while also ensuring that sellers receive payment for their sales. The goal is to foster a more efficient and dependable experience for the entire eBay community.

Next steps

Keep an eye out for these improvements which we’ve already begun rolling out.