Feedback and its impact

Feedback profile

Each time you buy or sell something, you have an opportunity to leave feedback about your experience. 

The ratings buyers give you as a seller are then added to your overall feedback and your detailed seller rating scores.

Detailed seller rating is a breakdown of how buyers have rated that seller in the following areas:

• Item description – How accurately was it described?
• Communication – Did the seller communicate well with their buyer?
• Shipping time – How quickly did the seller ship the item?
• Shipping and handling charges – Were the costs reasonable?

To view your detailed seller ratings, select the number in brackets next to your username to go to your feedback profile. You'll find stars next to the 4 different areas, with 1 star being the lowest rating and 5 stars being the highest.

Feedback consists of a positive, negative, or neutral rating (1), along with a short comment (2) and the option to upload up to 5 images (3). Feedback helps buyers and sellers build their reputation on eBay and this is why a "verified purchase" mark (4) is displayed next to feedback. This information is available in each member's feedback profile (5), and helps eBay users buy and sell with confidence.

You can view a member’s feedback profile — including your own — by selecting the number in brackets next to their username. This number is their current feedback score.

On the feedback profile page, you'll see a member’s:

• Overall feedback score (1)
• Percentage of positive ratings (2)
• Recently received feedback (including comments and images) (3)
• Detailed seller ratings (4)
• eBay registration date (5)

You can also find a link to contact the member (6), and if the member is a seller, a link to view other items they are selling (7).

Viewing and responding to feedback from buyers

There may be times when you want to reply to feedback a buyer has left for you, or add a comment to feedback you’ve previously left for someone else. You can’t change feedback you’ve left for a buyer, but you can ask a buyer to reconsider feedback they left for you.

Can feedback be removed?

✅ Automatically removed

Based on the information it has, eBay automatically removes feedback in certain situations, including where it finds the buyer was at fault, if the problem was caused by an eBay site issue, or if there was an issue outside of your control like shipping service delays, or items being delayed because of an extreme weather event.

Automatic adjustments happen daily. You won’t need to contact eBay, but please allow up to 72 hours for changes to show in your feedback profile.

❌ Not eligible for removal

The following scenario isn't eligible for removal:

• eBay may remove a feedback comment that violates eBay policy, such as containing profanity or links, but the feedback rating or any defects aren't necessarily removed

⚠️ Manual review

There are some circumstances where feedback can be manually reviewed. Sellers may appeal in these cases, but must make the request within 90 days of the transaction.

Making your feedback public or private

eBay strongly encourages everyone to keep all their feedback information public: 

Leaving feedback for buyers

Leaving feedback is a great way to say thank you to buyers, and it encourages them to leave feedback for you. eBay recommends you leave feedback for your buyers as soon as they’ve paid — they’ll be more likely to leave prompt feedback for you in return.

Feedback policies

While feedback is intended as an open forum, eBay guidelines and policies listed below are in place to ensure it's used constructively and fairly.

You may be also interested in:

Seller protection

Appeal a defect

Seller levels and performance standards