Easy & Free Returns for Parts & Accessories

We’re updating returns for eligible parts and accessories listings — here’s what it means for your business.

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What is Easy & Free Returns?

It’s a return option that lets customers buy with confidence, encourages repeat buyers, and helps give your business an edge.

See growth

Reliable returns build trust with your buyers.

Save money

We cover 50% of the cost of remorse return labels.

Stay protected

There are clear eligibility rules for returns.

What’s changing and why

From 8 June 2026, we’re introducing Easy & Free Returns for eligible parts and accessories listings. On these listings, you’ll need to offer at least a 30-day free return period for buyer change-of-mind (remorse) returns.

This applies only to listings that meet all of the following criteria and are not listed in the “What’s excluded” section:

Item location: UK
Buyer location: UK
Item price over £10 (excluding postage)
Condition: “New” or “New - other”
Format: Buy it now (fixed price)

This update helps you build greater trust with buyers, making it easier to convert interest into sales and deliver a smoother, more confident purchasing experience.

Returns for items because they are not as described and covered under eBay Money Back Guarantee or because the “item does not fit” under eBay Assured Fit will continue to be handled in line with existing eBay policies.

Our 50% return label subsidy

To support this change, we’ll help cover 50% of eligible return label costs for buyer change-of-mind returns on qualifying listings.

Key things to know:

The subsidy only applies when you use an eBay return label
It’ll be automatically applied when all eligibility conditions are met
Where a return is eligible, you’ll cover the remaining 50% of the label cost and any surcharge fees
For returns where no eBay label is available, you’ll be required to provide the return label

You’ll still handle returns where the item is not as described (for example, damaged in transit), in line with existing policies.

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Next steps

Please make sure your return settings and listings are updated to offer at least 30-day free returns by 8 June 2026 to comply with this new policy.

If your existing eligible listings don’t meet the policy requirement, we’ll update them automatically. New listings that aren’t compliant will also be adjusted or kept from going live until they meet requirements.

You can still choose how you send return labels to buyers, either using an eBay return label or your own.

What’s excluded

The following are not included in the mandatory free returns requirement under Easy & Free Returns or the 50% return label subsidy:

Heavy and bulky items
Tyres and tyre & wheel packages
Batteries and hazardous materials (including but not limited to lithium batteries and oils)
Local collection / local pick-up only listings
Listings using freight shipping
Items in “Used” condition
Auctioned items
International orders (i.e., where buyer or seller is outside the United Kingdom)
Non-business seller listings

Please refer to Appendix A for the detailed list of excluded categories.

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Appendix A

Selected Excluded Categories and Identifiers