What you need to know
We’re on a mission to make eBay the top destination for buying and selling Parts & Accessories (P&A). Based on buyer feedback, easy and free returns play a crucial role when choosing where to shop. To better meet these expectations and give you a competitive edge, we’re updating our return policy for eligible P&A listings by offering free returns. We’re here to support you, so we’ll automatically subsidize these return label costs by 50% going forward.
Driving growth and buyer satisfaction
Starting July 15, P&A sellers will be required to offer a minimum of free 30-day returns, creating a smoother and more consistent shopping journey. This streamlined policy helps eliminate confusion so buyers can have a hassle-free returns experience, strengthening their trust both in your business and in eBay.
Concerned about offering free returns? We’ve got you covered
While offering free returns can help boost your sales and have a positive impact on your business, we understand that you may have concerns. That’s why we’re taking these steps to support you:
- Subsidized eBay return labels: Enjoy a 50% reduction in label costs, applied automatically to ease return shipping expenses when you use eBay Labels.
- Continued seller protections: We’re continuously monitoring buyer fraud to ensure we have stronger safeguards in place to protect your business.
- Targeted marketing campaigns: We’re promoting free returns to help attract more buyers to your P&A listings.
P&A listings required to offer free returns
If your P&A listings meet the following criteria, you’ll be required to offer free returns:
- The item is listed on eBay.com and located in the US
- The item is being shipped to a buyer in the US
- The price of the item is more than $10
- The item is new or new other
- It’s a fixed-price Buy It Now listing
Next steps
Starting July 15, you’ll need to update your applicable P&A listings to offer free returns. Going forward you’ll benefit from the 50% subsidized eBay return labels. Additionally, we’ll begin automatically updating eligible P&A listings that are live to reflect this new return policy.