How to Set Up the Advanced Rule “Agree to Replace an Item Automatically”

Once this rule has been set up and applied, approval for item replacement will be sent to the buyer automatically.

In the "Select a return shipping address" field, use the drop-down menu to select the required stock address where the buyer can return the item. The drop-down menu will show you all the mailing addresses specified in your account.

Here you can also allow the buyer to keep the item by ticking (✔) at the relevant box. This is recommended recommended if the return shipping costs are higher than the value of the item.


If the return address is not yet set up, click Change.

In the opened form, fill in the address data where you want to items to be returned. Here you can also assign this address as the primary one by ticking (✔) in the relevant box. Click the Save.